Operations Officer | JDN Realty Group

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Operations

Officer

Summary:

Responsible for overseeing day-to-day residential and commercial property operations, including administration, technical/engineering oversight, maintenance coordination, regulatory compliance, and resident relations. The role also supports organizational culture by planning and facilitating company-sponsored events and employee engagement initiatives across all departments.

Responsibilities:

A. Documentation and Compliance Management

Ensure full compliance with applicable Philippine laws, National Building Code standards, environmental regulations, and LGU/barangay requirements.
Coordinate inspections, clearances, and regulatory submissions with relevant government agencies and utility providers.
Reviews and implements deed of restrictions, ensuring all lot and unit owners adhere to established project guidelines and standards.
Draft technical assessment reports, inspection checklists, and permit applications for property and facility works.
Maintain and organize property files, including permits, inspection reports, plans, and contracts.

B. Property Operations and Facility Management

Oversee the overall day-to-day operations of residential properties, ensuring operational efficiency and service excellence.
Manage and evaluate the performance, service providers and maintenance personnel for RPM, TGN and JDN Comm Space.
Assist in coordinating project development activities including unit turnover schedules, punch list inspections, and handover preparation.
Coordinate and conducts assessment with the Project Officer on residential house construction layouts and perspectives, ensuring conformity with project specifications, site development plans, and applicable building regulations.
Conduct technical and structural inspections of properties, and review construction, renovation, and tenant fit-out plans for code and structural compliance.
Oversee facility condition, utilities, and supplies for company properties, coordinating with shared services.

C. Reporting and Performance Management

Prepare regular operational reports and performance updates for management.
Monitor occupancy rates, property utilization, maintenance schedules, and service response times.
Recommend process improvements to enhance operational efficiency and resident satisfaction.
Prepare property condition reports and technical assessment summaries based on site inspections.

D. Resident and External Relations

Serve as the primary point of contact for residents, buyers, and stakeholders regarding operational matters.
Address concerns, resolve issues promptly, and maintain positive community relations.
Coordinate with contractors, engineers, and suppliers on technical and repair works, and with LGU/permitting offices on property-related matters.

Qualifications

Education:

Bachelor’s degree in Civil Engineering, Real Estate Management, Property Management, Business Administration major in Business Management, or Architecture

Experience:

At least 3 years of supervisory experience in residential operations, property management, project coordination, or real estate administration roles.
Fresh Civil Engineering graduates with strong technical aptitude may also be considered, with 1–2 years of relevant experience in property management, construction, or facilities regarded as an advantage.

Skills

Technical Skills:

Proficiency in MS Office Suite (Word for documentation/contracts, Excel for reporting/data analysis).
Facility and maintenance scheduling, workflow coordination, and timeline tracking.
Monitoring of residential property operations, including maintenance, safety, and contractor performance.
Inventory and asset management for residential units and shared facilities.
Report preparation, documentation, and records management for regulatory compliance and internal reporting.
Working knowledge of AutoCAD or similar design/drafting software.
Construction methods, building codes, and property/facilities inspection practices.
Familiarity with permitting processes (LGU, DHSUD, or related regulatory bodies).

Technical Skills:

Leadership & Team Coordination: Ability to lead operations teams, supervise contractors, and ensure smooth collaboration with internal and external stakeholders.
Problem-Solving & Decision-Making: Strong analytical thinking to address operational, maintenance, and resident-related challenges efficiently.
Communication & Stakeholder Management: Excellent verbal and written communication skills for effective coordination with LGUs, contractors, residents, and management.
Organizational & Time Management: Skilled at managing multiple operational tasks, tracking schedules, and meeting
deadlines.
Accountability & Professional Integrity: Demonstrates transparency, responsibility, and ethical judgment in handling budgets, contracts, and confidential property records.
Adaptability & Proactiveness: Ability to anticipate operational risks, adjust to changing requirements, and implement timely solutions.

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Summary:

Responsibilities:

A. Documentation and Compliance Management

Ensure full compliance with applicable Philippine laws, National Building Code standards, environmental regulations, and LGU/barangay requirements.

Coordinate inspections, clearances, and regulatory submissions with relevant government agencies and utility providers.

Reviews and implements deed of restrictions, ensuring all lot and unit owners adhere to established project guidelines and standards.

Draft technical assessment reports, inspection checklists, and permit applications for property and facility works.

Maintain and organize property files, including permits, inspection reports, plans, and contracts.

B. Property Operations and Facility Management

Oversee the overall day-to-day operations of residential properties, ensuring operational efficiency and service excellence.

Manage and evaluate the performance, service providers and maintenance personnel for RPM, TGN and JDN Comm Space.

Assist in coordinating project development activities including unit turnover schedules, punch list inspections, and handover preparation.

Coordinate and conducts assessment with the Project Officer on residential house construction layouts and perspectives, ensuring conformity with project specifications, site development plans, and applicable building regulations.

Conduct technical and structural inspections of properties, and review construction, renovation, and tenant fit-out plans for code and structural compliance.

Oversee facility condition, utilities, and supplies for company properties, coordinating with shared services.

C. Reporting and Performance Management

Prepare regular operational reports and performance updates for management.

Monitor occupancy rates, property utilization, maintenance schedules, and service response times.

Recommend process improvements to enhance operational efficiency and resident satisfaction.

Prepare property condition reports and technical assessment summaries based on site inspections.

D. Resident and External Relations

Serve as the primary point of contact for residents, buyers, and stakeholders regarding operational matters.

Address concerns, resolve issues promptly, and maintain positive community relations.

Coordinate with contractors, engineers, and suppliers on technical and repair works, and with LGU/permitting offices on property-related matters.

Qualifications

Education:

Bachelor’s degree in Civil Engineering, Real Estate Management, Property Management, Business Administration major in Business Management, or Architecture

Experience:

At least 3 years of supervisory experience in residential operations, property management, project coordination, or real estate administration roles.

Fresh Civil Engineering graduates with strong technical aptitude may also be considered, with 1–2 years of relevant experience in property management, construction, or facilities regarded as an advantage.

Skills

Technical Skills:

Proficiency in MS Office Suite (Word for documentation/contracts, Excel for reporting/data analysis).

Facility and maintenance scheduling, workflow coordination, and timeline tracking.

Monitoring of residential property operations, including maintenance, safety, and contractor performance.

Inventory and asset management for residential units and shared facilities.

Report preparation, documentation, and records management for regulatory compliance and internal reporting.

Working knowledge of AutoCAD or similar design/drafting software.

Construction methods, building codes, and property/facilities inspection practices.

Familiarity with permitting processes (LGU, DHSUD, or related regulatory bodies).

Technical Skills:

Leadership & Team Coordination: Ability to lead operations teams, supervise contractors, and ensure smooth collaboration with internal and external stakeholders.

Problem-Solving & Decision-Making: Strong analytical thinking to address operational, maintenance, and resident-related challenges efficiently.

Communication & Stakeholder Management: Excellent verbal and written communication skills for effective coordination with LGUs, contractors, residents, and management.

Organizational & Time Management: Skilled at managing multiple operational tasks, tracking schedules, and meeting deadlines.

Accountability & Professional Integrity: Demonstrates transparency, responsibility, and ethical judgment in handling budgets, contracts, and confidential property records.

Adaptability & Proactiveness: Ability to anticipate operational risks, adjust to changing requirements, and implement timely solutions.

Organizational & Time Management: Skilled at managing multiple operational tasks, tracking schedules, and meeting
deadlines.